Privacy Policy

The personal information we collect broadly falls into three categories.

1.1 Information you provide to us

If you are a Buyer, we ask you to provide:

1. Contact information — name, address, phone number, and email address.
2. Purchase and payment information — card or similar payment details, billing and delivery address.
3. Information about your purchases — the goods purchased and quantities.
4. Information about complaints made in connection with the Platform or goods/services purchased through it.
5. ID (such as a passport) for identity verification where necessary.

If you are a Vendor (or an employee/representative of one), we ask you to provide:

1. Business information — corporate registration, business licenses, tax, or similar details, where applicable.
2. Details about the goods and products you intend to sell via the Platform.
3. Purchase and payment information, including bank account or other payment details for receiving payouts.
4. Any additional information you choose to share, such as in market-research questionnaires — marital status, nationality, gender, date/year of birth, annual income, monthly spending, and preferences. Providing this is optional and does not affect your use of our services.

1.2 Information we collect automatically

1. A copy of correspondence with us, including verification information, if you contact customer service by chat, phone, or email.
2. Details of transactions and communications over the Platform — goods sold and purchased, pricing and delivery information, dispute records, buyer–vendor communications, and forum discussions.
3. Details of your browsing and buying activity, collected automatically from your device — IP address, date/time of access, device type, unique device identifiers, browser type, broad geographic location, browsing patterns, and interactions with the Platform. We also collect information about our site itself — browser software, operating system, pages viewed, and session counts. Some of this uses cookies and similar technologies (see Section 6). Where required by law, we seek your prior consent. We may also derive inferences from your activity and other information we hold.
4. Information about people or accounts you interact with or share content with, and contact information you choose to upload or import from a device (such as an address book).

1.3 Information we receive from third parties

1. Social media platforms, if you register via a social account — typically your username, profile picture, country, and company name, depending on your privacy settings there.
2. Third parties engaged to run verification checks — anti-money-laundering, fraud, and "Know Your Customer" (KYC) checks — including your name, email, company details, and contact information. We only collect from third parties who either have your consent or are legally permitted to disclose it to us.

We collect and use your personal information to:

1. Verify Platform account registrations, including fraud, security, KYC, and anti-money-laundering checks to approve Vendor accounts.
2. Verify your eligibility as a Platform blogger or influencer.
3. Set up and administer Buyer and Vendor accounts, including log-in IDs and payment/transaction accounts.
4. Provide customer service support — responding to queries and feedback, and managing claims or disputes.
5. Provide and support general Platform services — facilitating Buyer–Vendor communication, processing transactions and payments, assessing Vendor advance-withdrawal requests, and providing or supporting logistics and delivery.
6. Support Buyer and/or Vendor customs clearance declarations or applications made via the Platform.
7. Provide membership benefits — birthday rewards, membership offers and coupons, anniversary awards, and exclusive member pricing.
8. Verify your identity and purchases for product warranty or after-sales claims.
9. Assess and monitor account security and transaction risk — detecting and preventing fraud, money laundering, and other security incidents.
10. Send tailored marketing and advertising based on how you use the Platform, your browsing records, and order history, using cookies and similar technologies (see Section 6).
11. Conduct research and analytics — to secure the Platform and improve its content, layout, product offerings, and services.
12. Help you find people you may know who also use Sbrai Solutions.
13. Other purposes compatible with those disclosed here, where permitted by applicable data protection law. You may request further information about compatibility on request.

We disclose or share personal information with these categories of recipients:

1. Other Platform Buyers and/or Vendors, where necessary to support purchases and communications between you. Vendors you purchase from also control information relevant to your purchases and communications with them — refer to their own privacy policies.
2. Third-party partners, service providers, and affiliates who assist us or otherwise process personal data for purposes described here, including:
   • Affiliated companies and their service providers, for processing services such as software, tools, systems, and messaging.
   • Business partners, for discounts or offers you've consented to receive.
   • Analytics providers, who help us understand usage, improve functionality, and measure performance.
   • Advertising and marketing partners — such as Google, Meta (Facebook/Instagram), X, and similar networks — who help deliver relevant content and measure campaign effectiveness, using cookies, pixels, and SDKs (see Section 6).
3. Payment service providers, governed by their own privacy policies.
4. Credit risk assessment providers, to assess whether a Vendor can be permitted an advance withdrawal.
5. Logistics partners, for delivery, returns and exchanges, and Vendor warehousing.
6. Customs agents, for clearance on international sales or purchases where applicable.
7. Cloud computing and hosting providers, for storage services.
8. Warranty service providers, where requested by a Buyer or Vendor.
9. Customer service support providers, for after-sale support.
10. Risk control service providers, to assess account security and transaction risk.
11. Third-party rating and review providers, if you choose to participate in a review.
12. Professional advisers, law enforcement, insurers, and government or regulatory bodies, where necessary to comply with law or to establish, exercise, or defend legal rights.
13. An actual or potential buyer of our business (and its agents/advisers), in connection with any actual or proposed merger or acquisition — bound to use your data only for the purposes disclosed here.
14. Any other person, with your consent.
15. Third parties reached via hyperlinks or co-branded pages from our Platform — their own privacy policies apply, and we don't control them.

1. We retain personal information for as long as we have an ongoing legitimate business need, to provide services or products, or as required or permitted by law.
2. When no ongoing legitimate need exists, we delete or anonymize your information, or securely store it until deletion is possible.
3. Retention periods may depend on your Platform activity (registered member vs. guest), applicable law, or open disputes.

1. Keep your personal data accurate and current, and notify us of any changes.
2. Under certain circumstances, you have rights under data protection law, including the right to:
   • Access, correct, or erase your personal data.
   • Object to or restrict our processing of it.
   • Request transfer of your personal data to a third party.
   • Unsubscribe from emails and newsletters.
3. To permanently delete your data, close your account using the instructions provided in-app. Products and services accessed through your account will no longer be available.
4. We may refuse a request that is unreasonable, or if you don't provide information we reasonably need to confirm your identity.

6.1 What are cookies?

Cookies are strings of information sent to your browser and stored on your device. First-party cookies are set by us; third-party cookies are set by others and may include advertising, interactive content, and analytics providers.

6.2 Why we use cookies

• Essential cookies, required for technical and security reasons.
• Social media cookies, allowing you to share Platform content.
• Cookies that track and target visitor interests, to enhance experience, marketing, and research.

6.3 Other tracking technologies

We may also use web beacons, tracking pixels, or clear GIFs to monitor traffic patterns, ad referrals, and email campaigns.

6.4 Control of cookies

You can control cookies through your browser or device settings. Blocking cookies may limit some Platform functionality or preferences.

6.5 Google Analytics

We use Google Analytics to analyze Platform use. Data may be transmitted to and stored by Google in the United States, with IP anonymization applied. Blocking cookies may affect this functionality.

1. We implement technical and organizational measures to prevent unauthorized access, maintain data accuracy, and ensure correct use.
2. Registered accounts are protected by passwords — you're responsible for keeping yours secure.
3. No transmission over the internet can be guaranteed perfectly secure. We apply appropriate safeguards but cannot promise absolute security.

1. We may update this policy in response to legal, technical, or business developments.
2. Updated versions will be posted on the Platform, and we'll inform users consistent with applicable law.

1. Where applicable, personal data may be transferred internationally in compliance with local laws.
2. We ensure safeguards are in place to protect transferred data consistent with this policy and applicable law.

1. This Privacy Policy is published in English and may be replicated in French, Yoruba, Igbo, and Hausa.
2. In case of any conflict between versions, the English version prevails.

If you have questions about this Privacy Policy or how your personal data is handled, reach us at: